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Privacy Policy

Last updated: January 2025

1. Introduction

At Feedblox, we prioritize the protection of your privacy and personal data. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your information when using our feedback widget management system. By using Feedblox services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Account Information

  • Basic profile information (name, email address)
  • Account credentials
  • Billing information for Pro plan subscribers
  • Whitelisted domains for widget deployment

2.2 Widget Data

  • Widget configurations and settings
  • Feedback responses collected through your widgets
  • Widget interaction statistics
  • Response analytics and metrics

2.3 Automated Collection

  • Usage data and analytics
  • Cookies and similar tracking technologies
  • Performance and error logs

3. How We Use Your Information

  • Providing and improving our feedback widget service
  • Processing and storing feedback responses
  • Generating analytics and insights
  • Sending email notifications based on your preferences
  • Managing your subscription and billing
  • Ensuring security and preventing abuse

4. Data Storage and Security

We implement industry-standard security measures to protect your data. All feedback data is stored securely in our databases with:

  • Encryption at rest and in transit
  • Regular security audits and updates
  • Access controls and authentication
  • Data backup and recovery procedures

5. Your Rights

As a Feedblox user, you have the right to:

  • Access and export your collected feedback data
  • Modify your widget settings and configurations
  • Update your account information and preferences
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Request a copy of your personal data

6. Contact Information

For any questions or concerns about this Privacy Policy, please contact our support team at [email protected]

This privacy policy is effective as of January 2025 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.